Refund Policy

At Kuminsá, we value your time, your energy, and your commitment to your personal growth.

Because coaching sessions are reserved specifically for you and your coach prepares for each session in advance, our refund policy is designed to be clear and fair to both sides.

All Purchases Are Non-Refundable

Payments for coaching sessions and coaching packages are generally non-refundable once purchased.

This includes:

Single coaching sessions
Multi-session coaching packages
Special or promotional offers

Purchasing a coaching service reserves your place and allows Kuminsá and your coach to plan and prepare for your coaching journey.

A non-refundable purchase does not mean that you lose unused coaching sessions. If you have purchased a package, your unused sessions remain available to you in accordance with our Cancellation Policy.

Cancelling or Rescheduling a Session

If you need to cancel or reschedule a scheduled session, please refer to our Cancellation Policy.

Cancelling a session does not automatically result in a refund.

When the required notice is provided, the session can be cancelled or rescheduled without losing the session. Late cancellations and no-shows may result in the session being counted as used.

Exceptional Circumstances

We understand that unexpected circumstances can happen.

If you experience an emergency or serious unforeseen situation that significantly affects your ability to continue with your coaching, contact us at info@kuminsa.com and explain your situation.

Kuminsá may, at its discretion, provide a refund, credit, or another appropriate solution on a case-by-case basis.

An exception in one situation does not create an obligation to provide the same exception in another situation.

If Kuminsá Cannot Provide Your Session

If Kuminsá or your coach needs to cancel a session, we will first work with you to reschedule the session or, where appropriate, arrange another suitable coach.

If Kuminsá is unable to provide the service you purchased and an appropriate alternative cannot be arranged, Kuminsá will provide an appropriate refund or credit for the affected service.

Refund Processing

Where a refund is approved, it will normally be issued using the original payment method.

Processing times may depend on the payment provider or financial institution involved.

Questions

If you have questions about a refund or your purchase, contact:

Kuminsá
Email: info@kuminsa.com
Phone: +5999 5145199

For information about cancelling or rescheduling a session, please see our Cancellation Policy.

Nothing in this policy limits any rights you may have under applicable law.